Refund Policy

✅ 7-Day Money-Back Guarantee

IPTV Empire stands behind the quality of our service. Every paid subscription plan includes a full 7-day money-back guarantee — no questions asked.

This guarantee applies to all paid subscription tiers — 1-month, 3-month, 6-month, and 1-year plans — for all device connection counts (1, 2, 3, or 4 devices).

📋 Eligibility Conditions

To be eligible for a refund under our 7-day money-back guarantee, the following conditions must be met:

• Time window: Your refund request must be submitted within 7 calendar days of your original purchase date
• First purchase only: The guarantee applies to first-time purchases. Renewals are subject to the standard terms below
• Valid reason: While we do not require a specific reason, we may ask for brief feedback to improve our service
• Contact required: You must contact our support team to initiate the refund — refunds are not processed automatically
• Account in good standing: Refunds are not available for accounts suspended due to Terms of Service violations

If you are unsure whether you qualify, please contact our team — we will always try to resolve any satisfaction issue fairly.

📧 How to Request a Refund

Requesting a refund is simple and straightforward. Follow these steps:

1. Contact our support team via email at support@iptvempire.org or via WhatsApp (link available on our contact page)
2. Provide your account details: Your email address used at purchase, and your order/transaction reference number
3. State your request: Let us know you'd like a refund — a brief reason is helpful but not required
4. Await confirmation: Our team will confirm your refund request and process it within 3-5 business days

We aim to make the refund process as frictionless as possible. You should not need to "fight" for your refund — if you're within the 7-day window and purchased a paid plan, you're entitled to it.

💳 Refund Processing

Once your refund is approved:

• Refunds are returned to your original payment method
• Processing time is typically 3–7 business days, depending on your payment provider
• You will receive an email confirmation when the refund has been initiated on our end
• Your IPTV Empire subscription will be deactivated upon refund processing

Please allow additional time for your bank or payment provider to post the refund to your account. If you have not received your refund after 10 business days from our confirmation email, please contact us and we will investigate.

❌ Non-Refundable Cases

The following situations are generally not eligible for refunds:

• Refund requests submitted after the 7-day window has expired
• Renewal subscriptions (subscriptions purchased after the initial term ends)
• Accounts suspended or terminated for violations of our Terms of Service
• Free trial accounts (the trial is already free — no payment was made)
• Claims that content is unavailable when the service itself functions correctly (individual channel availability may vary)

If you believe an exception applies to your situation, please contact our support team. We review each case individually and are committed to fair resolution.

🎁 Free Trial Policy

IPTV Empire offers a 36-hour free trial with full access to all channels and features — no credit card required, no automatic charge.

• The free trial is entirely free — you will not be charged if you decide not to subscribe
• No payment information is required to access the free trial
• Free trials are a one-time offer per user — creating multiple accounts to obtain repeated free trials is a violation of our Terms of Service
• After the free trial expires, you must purchase a paid plan to continue streaming

We encourage all potential subscribers to use the free trial to evaluate our service before purchasing — this is why we offer it.

⚠️ Chargebacks & Payment Disputes

We ask that you contact us before initiating a chargeback with your payment provider. We process legitimate refunds quickly and without hassle — a chargeback is rarely necessary.

Initiating a chargeback without first contacting us may:

• Result in immediate suspension of your IPTV Empire account
• Prevent you from subscribing in the future
• Take significantly longer to resolve than a direct refund request

If you have a billing concern, please reach out to us first. We are committed to resolving every genuine dispute fairly and promptly.

💬 Contact for Refunds

To request a refund or ask any billing-related question:

• Email: support@iptvempire.org
• WhatsApp: Available via our contact page for the fastest response
• Response time: We respond to all refund requests within 24 hours (usually within 5 minutes during business hours)